FT Front Desk Agent-DoubleTree by Hilton Weekly pay

B.F. Saul Company Hospitality Group • McLean, VA

4d • Onsite

About The Position

B. F. Saul Company Hospitality Group, a subsidiary of the largest private real estate company in the Washington, D.C. area with over 130 years of operation, manages a portfolio of more than 20 business-class hotels. At the DoubleTree by Hilton McLean Tysons, we are seeking a Front Office Agent who is passionate about hospitality. Our culture emphasizes unlimited career opportunities, job enrichment, and a supportive environment. We offer benefits such as premium healthcare insurance, a 401(k) plan with company match, paid time off, hotel discounts, and education reimbursement. This role is responsible for anticipating guest needs, exceeding expectations, and providing exceptional service through check-ins/outs, assisting with reservations, and handling requests in a friendly, professional, and timely manner, adhering to high quality standards.

Requirements

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in a hospitality setting.
• Excellent verbal communication skills needed.
• Attention to detail.
• Customer focused.
• Ability to perform job duties in a fast-paced environment.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner, providing the highest level of service.
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
• Assists guests by providing information on hotel property, local attractions, and operating hours of hotel outlets and services.
• Works as a team player to meet guest needs and assists other departments when necessary.
• Understands and follows the guest service recovery program.
• Follows proper selling techniques and utilizes strategies to maximize room revenues.
• Monitors room availability and adheres to restrictions, booking policies, and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Follows company procedures when handling cash and processing financial transactions.
• Responsible for the proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing, and prioritizing duties.
• Adheres to general work rules and department procedures.
• Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
• Follows all company procedures for guest/team member incidents.
• Is knowledgeable of hotel emergency procedures.

Benefits

• premium healthcare insurance
• 401(k) plan with company match
• paid time off
• hotel discounts
• education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED