Front Desk Agent

Caesars Entertainment•Danville, VA

1d•Onsite

About The Position

As a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in and out of the hotel in person, electronically, via phone call or at kiosk stations. Additionally, front desk agents are resources for all guest questions, providing services with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

Requirements

HS diploma or GED.
One or more years of appropriate experience; or equivalent combination of education and experience.
Must be at least 21 years of age.
Strong Interpersonal and communication skills.
One year’s experience in front desk or guest service field
6 months experience in basic computer knowledge
team player
Excellent oral and written communication in English
heavy telephone volume
must be able to tolerate secondary smoke
Must be able to complete several tasks at once with accuracy
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Nice To Haves

Proficiency in a second language would be beneficial.
Self-starter with strong problem-solving ability

Responsibilities

Process check-in and check-out transactions for guests
Greet guests in the lobby and help with line management and crowd control
Assist guests with their self-check in and check out needs at kiosk stations
Manage hotel room inventory
Handle end of the day bookkeeping, auditing and account reconciliation
Assist guests with questions about the city and property
Assist guests with booking dinner, shows, etc.
Assists with guest service recovery when possible
Answer guest and team member phone or radio calls
Maintains and upbeat and positive attitude at all times
Responsible for being knowledgeable of current events in hotel to assist guests
Acts as a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests’ needs and guest expectations
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
Any other task/duties as assigned