Part Time Front Desk Agent Overnight-IHG Army Hotels-San Antonio,Tx

IHG•San Antonio, TX

5d•$15 - $22•Onsite

About The Position

This position works during the overnight shift and is responsible for checking in and out hotel guests in a timely and professional manner, processing all payments according to established procedures, and providing excellent guest service. The role involves a variety of front office duties to ensure guest satisfaction and maximize hotel revenue.

Requirements

High School diploma or equivalent.
One year of front desk/guest service experience.
Fluent English speaking ability.
Ability to stand behind the desk and in front office areas frequently.
Ability to carry or lift items weighing up to 50 pounds.
Ability to handle objects, products, and computer equipment.
Ability to use a keyboard to operate property management and reservations systems.

Nice To Haves

Some college education.
Other languages preferred.

Responsibilities

Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys, and provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions, including posting charges, completing cashier reports, preparing deposits, and counting/securing assigned bank.
Complete and transmit daily accounting reports for management review.
Issue, control, and release guest safe-deposit boxes.
Communicate outstanding guest requests or issues to management.
Respond appropriately to guest complaints and make service recovery gestures.
Book guest reservations, process cancellations, revisions, and updates.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned, including guest room tours, concierge services, and special guest requests.