Overnight Front Desk Agent

MCR Hotels • Fort Worth, TX

10h • Onsite

About The Position

The Overnight Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service and occasional driving. This role requires a high level of customer service, attention to detail, and the ability to work independently during overnight hours.

Requirements

• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Clean valid driver’s license.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be able to work 10:30pm to 7am, including weekends and holidays.
• Required to stand for entire duration of shift.
• Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls.
• Must be able to lift up to 50 lbs. occasionally.
• Frequently is required to talk or hear.
• One year minimum job-related experience required, preferably within a front desk or customer service role.
• Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.

Responsibilities

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Confirm guest information, room assignment, code electronic keys.
• Provide information to guests about hotel amenities & local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge.
• Answer and manage phone calls in a timely manner, managing multiple tasks at once.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, retrieve, and relay messages and packages to guests.
• Complete all pick-up and drop-off runs as assigned.
• Assist guests with luggage and baggage handling and familiarize them with the facilities.
• Other duties as assigned.

Benefits

• Discount Hotel Rooms at MCR managed hotels
• Fitness Center membership eligible
• American Airlines Federal Credit Union membership eligibility
• Employee Assistance Program
• Weekly Payroll

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED