Front Desk Agent

Hegg Companies•Sioux Falls, SD

33d•Onsite

About The Position

The ideal candidate must be able to demonstrate initiative and be someone who has a reputation for delivering great service. The typical shifts for this position are 7am-3pm and 3pm-11pm and weekend shifts. As a Guest Service Agent, you will be the face of the hotel. Making our guests feel welcomed and taken care of will be at the top of your priority list, so if guest service is your passion, this is the position for you! Role Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members. Performs all tasks in an efficient and timely manner to meet required administrative responsibilities.

Requirements

Ability to be on feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.
Must pass a pre-employment background investigation.
Any offer of employment is contingent upon successfully passing the company pre-employment screening.

Responsibilities

Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
Works actively with the sales team and all other staff to provide excellent guest experiences
Follows the check-in and check-out processes in a friendly and efficient manner
Reviews and updates the communication log regularly to stay current with developments in the hotel
Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
Invest in our three core values of the Hegg vision: We Always Find a Way, Be Better Every Day, We Are Better Together