Front Desk Agent

Hotel Theo • New Orleans, LA

19h • Onsite

About The Position

A Career in Hospitality Starts Here Located in the heart of New Orleans' Central Business District just two blocks from the French Quarter's world-famous dining and music, and minutes from the Superdome, Smoothie King Center, and Mississippi Riverfront you'll be working right in the center of the city's best culture. We are looking for a Front Desk Agent who genuinely loves taking care of people and wants to be part of a team where exceptional service, teamwork, and personal growth matter. If you are the person friends and coworkers rely on to stay calm when things get busy, solve problems, and make people feel welcome, we’d love to meet you.

Requirements

• Communicate clearly, warmly, and professionally in fast-paced situations
• Stay calm under pressure and confidently handle challenging guest conversations
• Take genuine pride and ownership in solving problems rather than passing them along
• Are detail-oriented and comfortable using computers and learning new software

Responsibilities

• Welcome every guest with a warm, genuine approach, handle check-ins and check-outs efficiently, and offer expert local tips on navigating New Orleans.
• Process reservations, manage room assignments, handle billing and payment processing accurately, and process special guest requests.
• Upsell room categories, promote on-site amenities, and spot business leads—like group bookings, events, or corporate travel—to pass along to our Sales department.
• Take ownership of guest concerns to find quick solutions, while coordinating closely with Housekeeping, Maintenance, and our restaurant team to keep operations running smoothly.

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) plan and generous Paid Time Off (PTO)
• Hands-on training, ongoing professional development, and opportunities for promotion within the company
• A team-oriented workplace that recognizes and rewards strong performance, with opportunities to gain experience across multiple hotel operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed