Front Desk Agent

Casino and•Baton Rouge, LA

21d•Onsite

About The Position

The Front Desk Agent is responsible for building positive relations with guests and team members, ensuring high-quality service, and managing the check-in and check-out processes. This role involves handling guest reservations, processing payments, and maintaining knowledge of hotel operations and offerings. The agent must proactively address guest needs, manage resources effectively, and report any issues or hazards promptly.

Requirements

High school diploma or equivalent required
Previous experience with computers is preferred
Hotel Experience preferred

Nice To Haves

Experience with hotel operating systems preferred

Responsibilities

Build guest and team member positive relations.
Participate in departmental and company meetings.
Ensure consistent high-quality service to all team members and guests.
Perform friendly, professional, and timely check-in and check-out processes for arrivals and departures.
Assign guest accommodations in accordance with procedures and SOPs.
Answer phones within 3 rings while following the company phone script.
Accurately take messages for guests and initiate actions as needed.
Ensure proper ID and a form of payment is obtained during guest check-in.
Create and update guest reservations upon request based on hotel availability.
Follow room availability and report any issues to supervisor.
Handle assigned bank in accordance with established internal controls and perform accurate account postings to guest folios.
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
Bring any problems to the attention of the manager or supervisor on duty.
Proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
Perform related duties as assigned.