Front Desk Agent

La Jolla Beach & Tennis Club, Inc. • San Diego, CA

1d • $23 • Onsite

About The Position

Completes front desk duties by checking in/out guests and acts as a standing concierge service. The Front Desk Clerk provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor. Promotes and follows LJBTC, Inc.’s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

Requirements

• High School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
• Previous hotel/front desk/admin experience required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports, and correspondence.
• Ability to speak effectively in English to customers, members, employees, guests, and the general public.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work in an efficient and professional manner with guests and members under limited supervision.

Nice To Haves

• OPERA experience preferred.

Responsibilities

• Maintains knowledge of current room types, rate structures, and features.
• Takes and processes individual reservations.
• Ensure members and guests feel well served.
• Checks guests in and out while following 4 Diamond Service standards.
• Fills out appropriate forms for payment and posts information to computer system.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Reads the Communication Book and makes relevant entries.
• Dispatches daily maintenance calls and work request orders to Engineering.
• Assists members and guests with items such as property amenities, directions, information about the area, etc.
• Updates reservation system when reservations have been booked or canceled.
• Uses voice mail, walkie talkies, and pagers at appropriate times.
• Handles cash and charge transactions, maintains accurate records and balances at the end of each shift.
• Balances bank at the end of each shift.
• Informs housekeeping of checkouts and new arrivals.
• Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc.
• Assist PBX operators during staffing shortages, periods of high volume or as needed.

Benefits

• Free daily meal and salad bar
• Medical, Dental, Vision
• 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED