Front Desk PM Shift

The Ashbrook Hotel & Restaurant • Frankfort, KY

1d

About The Position

The Front Desk Agent is the face of The Ashbrook Hotel, responsible for creating a warm, seamless, and personalized guest experience from arrival to departure. This role blends hospitality, organization, and attention to detail to ensure every guest interaction reflects the hotel’s boutique standards.

Requirements

• Previous hospitality, customer service, or front desk experience preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail and accuracy
• Comfortable using hotel systems (PMS), POS systems, and basic office software
• Ability to multitask in a fast-paced environment
• Flexible schedule including mornings, evenings, weekends, and holidays

Responsibilities

• Greet guests with a welcoming and professional demeanor
• Manage check-ins and check-outs efficiently and accurately
• Provide personalized recommendations for local dining, attractions, and services
• Anticipate guest needs and resolve concerns promptly to ensure satisfaction
• Manage reservations, room assignments, and special requests
• Answer phone calls, emails, and guest inquiries in a timely manner
• Process payments, verify billing, and maintain accurate guest records
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain a clean, organized, and presentable front desk area
• Assist with daily reports, logs, and shift handoffs
• Follow all hotel policies, procedures, and service standards

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Generous paid time off policy
• Generous holiday schedule

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed