Front Desk Agent - PM

Sage Hospitality Group•Denver, CO

2d•$20 - $20•Onsite

About The Position

Moxy Denver Cherry Creek is seeking a dynamic and customer-focused Front Desk Agent for PM shifts. This role is ideal for someone who thrives in a high-energy environment, enjoys connecting with guests, and can balance fun with efficiency. Moxy hotels offer a unique, stylish, and affordable experience, combining industrial design with sociable service. The brand celebrates nonconformity, open-mindedness, and originality. This hotel features fluid meeting rooms, outdoor event space, stylish rooms with modern amenities, and vibrant social areas including the Moxy Bar and Cherry Creek Beer Garden. Sage Hospitality Group, the employer, seeks innovative leaders passionate about hospitality and enriching lives, offering opportunities for growth and personal fulfillment.

Requirements

High school diploma or equivalent.
High school graduate level mathematical aptitude.
Knowledge of standard cash handling procedures.
Knowledge of computerized cash register systems.
Past experience in dealing directly with the public.
General knowledge of basic customer service skills.
Fluent in oral and written English.
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator, and telephone keyboards.
Must be able to understand and follow verbal/written instructions.
Must be able to work on more than one task at a time.
Must be able to communicate both verbally and in writing.
90% of shift is standing.
Repeated bending and kneeling required while filing.
Must be able to reach all areas of the hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.

Nice To Haves

Experience in the hospitality industry.

Responsibilities

Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Greet and complete check-in procedures for arriving guests, using manual and computerized methods.
Facilitate guest departure (check-out) by following established procedures to close guest accounts.
Calculate and post monies, receipts, guest accounts, and credit using proper cash handling methods.
Answer inquiries and accept reservations, both in person and by telephone, communicating hotel rates and information accurately.
Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
Maintain good customer relations by staying informed about in-house and area functions.
Operate PBX equipment, accepting incoming calls, assisting outgoing calls, scheduling wake-up calls, and paging guests.
Control cash transactions at the front desk and maintain responsibility for the hotel bank.
Maintain a friendly, cheerful, and courteous demeanor at all times.

Benefits

Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
Free On-Site Covered Parking
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.