Front Desk Agent

Tioga Downs • Nichols, NY

6h • Onsite

About The Position

Do you love creating great first impressions and helping people feel welcome? At Tioga Downs, we’re looking for a friendly, detail-oriented Front Desk Agent to deliver exceptional service and make every guest experience memorable from check-in to check-out.

Requirements

• High School Diploma or GED required
• Previous customer service or guest relations experience preferred
• Strong communication skills and a positive, team-focused attitude
• Ability to multitask in a fast-paced environment

Responsibilities

• Be the welcoming face of our hotel—greet guests and set the tone for their stay
• Share helpful information about hotel amenities, services, and local attractions
• Assist guests with requests, directions, and recommendations
• Manage reservations, check-ins, and check-outs with accuracy and efficiency
• Handle guest accounts, payments, and any necessary adjustments
• Collaborate with housekeeping to ensure rooms are ready and available
• Address guest concerns with professionalism and care
• Operate the hotel switchboard/PBX system
• Go above and beyond to ensure every guest leaves satisfied

Benefits

• On-site employee daycare open 7 days a week (7 AM–11 PM) at great rates
• 401(k) with 100% vesting from day one
• Paid Time Off, medical, dental, vision, and life insurance (full-time employees)
• Sick time, and holiday pay
• Tuition reimbursement opportunities
• Exclusive employee discounts on hotel stays, dining, spa services, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED