Front Desk Agent
About The Position
The Front Desk Agent is responsible for registering and assigning rooms to guests, issuing room keys, and providing directions. This role involves managing guest inquiries about hotel services, shopping, dining, entertainment, and travel. The agent will maintain records of room availability and rates, process payments, and handle reservations and cancellations. Additionally, they will post charges to guest bills if the interface is inoperable, make various reservations for guests, and manage guest valuables. The position requires proficiency in office software and a thorough understanding of night audit procedures. The ideal candidate will complete projects professionally, adapt to high-pressure situations, take initiative for personal growth, and maintain professional conduct at all times.
Requirements
- Ability to accurately use various office software.
Responsibilities
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Have a full working knowledge and expertise of each shift including night audit.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
