Front Desk Agent - Caribe Royale Orlando Hotel

Caribe Royale

13d•Onsite

About The Position

The Front Desk Agent is responsible for providing a professional, personal, and efficient check-in and check-out experience for all guests of the resort. This role involves processing all payments according to established resort requirements and providing information to guests and visitors in person or over the telephone. Additionally, the Front Desk Agent is expected to complete daily checklists and consistently demonstrate professional courtesy.

Requirements

Professional demeanor appropriate for a AAA 4-Diamond Resort.
One (1) year experience in a Hotel or Resort Front Desk position.
Outstanding guest service skills.
Able to handle a multitude of tasks in an ever-changing environment.
Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members.
Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance.
Able to communicate in the English language.
Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
Proficient in Opera, Nuvola, Runtriz (or similar programs).
High school diploma or GED or degree in Hospitality related major.

Nice To Haves

Second language is a plus.

Responsibilities

Approach all encounters with guests, employees, and members in a professional and personalized manner.
Responsible for providing prompt yet personal service at times of check-in & check-out.
Assist management in applying credit and guest billing policies.
Resolve all guest concerns to conclusion including working with other departments to ensure guest satisfaction.
Always maintain a professional and high-quality service-oriented environment.
Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with the Caribe Royale Orlando Hotel standards.
Understand and communicate promotions and enhancements effectively with Associates and guests.
Build rapport with VIPs and distinguished visitors, follow up calls, encourage feedback throughout guests' stay.
Offer to handle special arrangements during guest stays; coordinate future visits.
Maintain database of guest preferences and special dates.
Actively participate in training and continuing education related to the Front Desk.
Complete projects in a timely manner as required by the Front Desk Manager, and Supervisors.
Perform any other reasonable duties as required by management.