Front Desk Agent
About The Position
Join our team at Holiday Inn Oakbrook Terrace! Holiday Inn Oakbrook Terrace is a full-service hotel featuring 227 guest rooms, an indoor pool, flexible meeting spaces, and a Bar Louie restaurant. Located in the southwest suburbs of Chicago, we are currently seeking motivated and hospitality-focused individuals to join our front desk team. As a front desk agent, you will assist guest with their request and balance accounts throughout. The front desk is the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Requirements
- Computer knowledge
- Friendly, professional, great customer service.
- Responsible and reliable
- Schedule flexibility
- Ability to work on a fast pace environment
Nice To Haves
- Hotel experience but not required
Responsibilities
- Welcome guest in a friendly, prompt and professional manner.
- Check guest in, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt, and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Check guest out, including resolving any late or dispute charges.
- Post daily room charges to folios.
- Perform the final reconciliation, print a recap of the day's activities, and clear the system.
- Perform other duties as assigned.
Benefits
- hotel discount at locations worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
