Front Desk Agent

AJS Hotels•Louisville, KY

9d•Onsite

About The Position

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels . The company is currently hiring a Front Desk Agent .

Requirements

High School Diploma or GED
2 years of customer service experience preferably in the hospitality industry
Basic computer and math skills
Professional telephone etiquette and office skills
Excellent oral and written communications skills

Responsibilities

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment; activate/reissue room keys; document exceptions
Verify and/or adjust billing for guests
Clear departures in computer system
Anticipate guests� needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Coordinate with Housekeeping to track room status and guest concerns
Run and check daily reports, contingency lists, and credit card authorization reports
Supply guests with directions and information
Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift
Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
Accept and record wake-up call requests
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Answer department telephone within 3 rings, using correct greeting and telephone etiquette
Promote positive guest relations to all individuals approaching the Front Desk
All other duties as assigned

Benefits

Instant Pay Access
FREE Parking
FREE meals
TARC Reimbursement
Onsite FREE Gym access
Uniforms provided
Shoes for Crews Discounts
Hotel room discounts at Galt House, Embassy Suites Louisville Downtown & Crowne Plaza, and Hilton discounts
401K match
Paid Time Off
Health Insurance the following month
Development and opportunity of growth
Special discounts at local attractions and Pelo Spa
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance