Front Desk Agent
Baymont Inn & Suites Glenwood•Glenwood, MN
•Onsite
About The Position
Hospitality Management Corporation (HMC) is a Dallas-based privately held provider of management solutions and hospitality industry services. HMC is currently searching for a Front Desk Agent for the BAYMONT/PENNY'S DINER OF GLENWOOD, MN. HMC believes that a company is only as strong as its team members and encourages them to push themselves while providing the resources for success. HMC is an equal opportunity employer.
Requirements
- Experience with an IHG branded hotel highly desired
- Be able to manage time effectively, complete required tasks on time
- Knowledge of and ability to operate computer equipment and the reservations system.
- High School diploma or equivalent required
- Stable work history required
- Strong understand of Microsoft Office products (Excel, Word, Outlook)
- Need to be a team player
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
Responsibilities
- Greet guests and manage check-ins and check-outs
- Handle reservations, cancellations, and room assignments
- Assist guests with questions, directions, and local recommendations
- Address and resolve guest concerns professionally
- Maintain accurate guest records and room key inventory
- Support front desk operations as needed
Benefits
- Industry leading 401K
- Promotional opportunities with a growing company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
