Front Desk Agent
Baymont Inn & Suites Hearne•Hearne, TX
•Onsite
About The Position
Hospitality Management Corporation (HMC) is seeking a Front Desk Agent for the BAYMONT BY WYNDHAM OF HEARNE, TX. HMC is a Dallas-based privately held provider of management solutions and hospitality industry services. The company values integrity, honesty, and open communication, and is known for its professionalism, experience, innovation, flexibility, customer service, and results. HMC believes in supporting its team members and providing them with the resources to achieve success.
Requirements
- Experience with an IHG branded hotel highly desired
- Be able to manage time effectively, complete required tasks on time
- Knowledge of and ability to operate computer equipment and the reservations system.
- High School diploma or equivalent required
- Stable work history required
- Strong understand of Microsoft Office products (Excel, Word, Outlook)
- Need to be a team player
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
Responsibilities
- Greet guests and manage check-ins and check-outs
- Handle reservations, cancellations, and room assignments
- Assist guests with questions, directions, and local recommendations
- Address and resolve guest concerns professionally
- Maintain accurate guest records and room key inventory
- Support front desk operations as needed
Benefits
- Great benefits package, including industry leading 401K
- Promotional opportunities with a growing company
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
