Front Desk Agent

Innvite Hospitality•Englewood, OH

4d•Onsite

About The Position

Days Inn by Wyndham, Englewood Ohio is hiring a Front Desk Agent through a Management Training program that covers training in all hotel departments. This role involves various duties and responsibilities according to company and brand standards, including guest services, administrative tasks, and operational reporting. The position requires the ability to work any of the three shifts and maintain a professional and hospitable attitude.

Requirements

Fluent Verbal & Written Communication in Proper English
Basic Math
Hand Writing
Computer Skills/Keyboard/Typing Skills
Operate a 10 Key Calculator
Hospitable, Civil Contact with the Public
Ability to Work Independently, with Little to no Supervision
Ability to Complete Multiple Tasks Simultaneously
Night Audit/Basic Accounting Skills/Training.

Nice To Haves

Spanish (if possible)

Responsibilities

Guest Check-in & Check-out
PMS Operations
Cash Handling & Credit Card Transactions
Practice of telephone techniques and etiquette
Practice of Front Office Emergency/Security Procedures
Take reservations-Guest Rooms and Meeting Rooms
Assist with Administrative Duties as assigned by Management
Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.
Communicate with Housekeeping for guest requests and inquiries.
Communicate with Maintenance for any technical repairs in guest rooms.
Handle guest complaints and/or pass them to the right managerial channels immediately.
Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
Minor Decision Making
Take Group Reservations & Set up Group Blocks
Sales of Guest Rooms with New Arrivals and Phone Inquiries
Follow All Policies & Procedures as Outlined in the Employee Handbook.
Demonstrate professional business appearance at all times.
Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
Operate Laundry as Directed
Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
Must be able to help in any department when needed.
Perform any other duties as assigned by the management.