Full Time Front Desk Agent - Marriott Colorado Springs

Pyramid Global Hospitality•Colorado Springs, CO

6d•Onsite

About The Position

The Front Desk Agent is typically the first and last person a guest sees upon entering and leaving the hotel. This role is crucial for ensuring every guest interaction is positive, from answering questions to solving problems and making guests feel genuinely cared for. The position offers opportunities for growth within the organization, as the company believes in developing its people and promoting from within. The Front Desk Agent is the face of the hotel, setting the tone for the guest experience and having the power to turn an ordinary stay into a memorable one. This role is ideal for someone who is motivated, people-focused, enjoys connecting with others, stays calm under pressure, and genuinely cares about improving guest experiences.

Requirements

A genuinely engaging and warm personality; you make people feel at ease the moment you interact with them
A real passion for connecting with people from all walks of life and all parts of the world
Outstanding customer service skills and a natural instinct for anticipating what guests need
A calm, resourceful approach to problem solving; when things go sideways, you find a way forward
Strong communication skills, both verbal and written, including a clear and professional phone presence
Knowledge of emergency procedures and the ability to remain composed and decisive under pressure
A commitment to accuracy in financial transactions and cash handling procedures
Solid basic math skills and comfort using a calculator to perform moderately complex calculations without error
Flexibility to work varying shifts including mornings, evenings, weekends, and holidays
A professional appearance and demeanor that reflects the quality of the Marriott brand
High school diploma or equivalent required
Previous experience in a guest-facing customer service role is preferred
Experience handling cash and processing financial transactions accurately
Comfortable working in a fast-paced, high-volume environment for the duration of a shift
Basic mathematical proficiency and comfort with a calculator for moderately complex calculations
Knowledge of emergency procedures and hotel safety protocols, or willingness to learn
Ability to stand and remain active throughout the shift
Flexible availability including evenings, weekends, and holidays

Nice To Haves

Some college or hospitality education is a plus
Hotel front desk experience is a strong plus
Bilingual communication skills are a plus but not required

Responsibilities

Greeting every guest immediately with a warm, sincere, and professional welcome that sets the tone for their entire stay
Completing the check-in and check-out process efficiently and accurately, including inputting and retrieving guest information, confirming room rates and preferences, coding electronic keys, and providing welcome packets
Verifying and processing credit cards, handling cash, balancing an assigned house bank, and accurately performing moderately complex mathematical calculations throughout the shift
Posting charges to guest rooms and house accounts using the property management system
Answering the phone promptly and professionally, retrieving and communicating guest messages, and handling requests for mail, packages, and faxes
Promoting the hotel’s marketing programs and loyalty offerings
Fielding guest concerns and complaints with patience, empathy, and a genuine commitment to finding a solution
Remaining calm, composed, and solutions-focused during high-volume periods and emergency situations
Negotiating appropriate recovery solutions for guests when something does not go as planned
Maintaining a thorough knowledge of hotel outlet hours, local attractions, and property amenities
Supporting PBX operators and reservations agents as directed by leadership

Benefits

Exclusive discounts on room rates and experiences across our award-winning hotel portfolio
Comprehensive health insurance plans including mental wellbeing support for you and your loved ones
Pet insurance for the four-legged members of your family
Competitive finance and retirement solutions
Performance-based incentives and bonuses
Generous paid time off
Exciting associate perks and discounts
Skill-enhancing job training from day one
Educational opportunities to support your long-term career growth
A genuine commitment to work-life balance
Real pathways for career advancement within our organization