Front Desk Agent - PM Shift

The Hedreen Hotel Employer•Seattle, WA

157d•$0 - $26•Onsite

About The Position

The Renaissance Seattle Hotel is seeking a Front Desk Agent to work the PM shift. The role uses curiosity, creativity, and originality to provide guests with unique, personalized experiences during check-in and check-out. The position reports to the Front Office Manager. The Front Desk Agent welcomes and assists guests, learns about their needs and interests, responds to requests, and coordinates with other hotel departments to resolve issues and provide service. The position also handles front-desk administrative and financial procedures, wake-up call requests, and property-specific emergency procedures. Employment offers are contingent on verification of application information, including a background check. Renaissance Seattle is an equal opportunity employer and provides reasonable accommodations for employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. Employment is at will, subject to applicable law. The job description outlines the general nature of the role and may be adapted or adjusted by the employer.

Requirements

High school diploma or GED.
One year of experience in guest services, front desk, or a related field.
Ability to write, type, and communicate verbally clearly and proficiently in English while providing customer service and using computer systems.
Proficient computer skills.
Ability to de-escalate dynamic situations.
Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment.

Responsibilities

Welcome and acknowledge guests during check-in and check-out.
Engage guests in conversation about their stay, hotel services, and local attractions and offerings.
Anticipate guest needs by identifying preferences, asking questions, and using observations to personalize service.
Respond to guest service needs and special requests professionally, positively, and promptly.
Assist individuals with visual, auditory, or physical disabilities when requested or needed.
Coordinate with appropriate hotel staff and departments, including Bell Services, Housekeeping, Engineering, and Security/Loss Prevention, to address guest calls, requests, and issues.
Manage and secure the front-desk bank.
Print and review credit check reports and follow up on accounts exceeding approved credit limits.
Receive and record wake-up call requests and deliver them to the appropriate department.
Follow property-specific procedures during emergencies, including evacuations, medical emergencies, and natural disasters.

Benefits

Affordable medical, dental, and vision coverage after 30 days of employment, with a free Back + Joint Care Program.
Free short-term disability coverage of up to $750 per week; long-term disability coverage of up to $10,000 per month is available at cost after 30 days.
Free basic life insurance and Accidental Death & Dismemberment (AD&D) coverage after 30 days, equal to 1.5 times annual salary.
Paytient Healthcare Spending.
401(k) after 30 days, with company matching of 100% of salary deferrals up to the first 3% and 50% on the next 2%.
Paid time off accrues from the first day at 0.061 hours per regular hour worked and may be used on the 91st day of employment.
Voluntary life and AD&D coverage.
Free Employee Assistance Program (EAP).
Travel Assistance Program.
Hotel discounts at more than 10,000 global destinations, with nightly rates as low as $45.
Discounted hotel-garage parking: $7 per day or $140 for a monthly pass.
50% subsidy for public transportation expenses.
$250 referral payment for each successfully referred new hire.
Complimentary cafeteria meals.
Monthly employee appreciation events.
Employee exercise room.
Community service events.
Career-development opportunities and support for advancement within the hotel.