Front Office - Front Desk Agent

The Broadmoor•Colorado Springs, CO

About The Position

The Front Desk Agent provides personalized, five-star arrival, departure, and concierge-level guest services while maintaining immaculate front office standards. The role supports guest stays at The Broadmoor by coordinating with guests, housekeeping, concierge, and management, and by providing information about the resort’s amenities and services. The position also involves accurate financial transactions, maintaining an organized front desk station, and following Broadmoor policies and operational standards.

Requirements

Minimum of a high school diploma or GED equivalent.
Impeccable professional presentation, articulate communication skills, high emotional intelligence, and a passion for luxury service.
Ability to use Microsoft Office tools, property management software, and email.
Motivated team player able to collaborate with colleagues and drive results through positive energy.
Excellent negotiation and conflict-resolution skills, and ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
Flexible availability for mornings, evenings, weekends, and holidays as required by the calendar of events.

Nice To Haves

Previous experience in front desk or guest service is highly preferred.

Responsibilities

Greet guests by name and manage seamless check-ins and check-outs.
Provide tailored overviews of Broadmoor amenities and accommodations, including facilities, services, and hours of operation.
Serve as the primary communication link between guests, housekeeping, concierge, and management to fulfill special preferences and VIP requests.
Post room charges accurately, manage cash banks, handle secure credit card transactions, and balance daily shift folios.
Pass all relevant information and charges to upcoming shifts and follow Broadmoor policies regarding check acceptance.
Maintain the Front Desk station so it is organized and stocked.
Comply with Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform additional duties and responsibilities as required.