Front Desk Agent

Marriott•Arlington, TX

18h•$17 - $20•Onsite

About The Position

Join our dynamic hospitality team as a Front Office Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will be the welcoming face of our hotel, delivering exceptional guest services and ensuring smooth front desk operations. Your proactive approach and attention to detail will set the tone for a positive stay, making every guest feel valued and cared for. Providing exceptional customer service to all guests, welcoming new arrivals and checking out departures. Strives to continually improve guest and employee satisfaction. Working to build a positive front office that encourages guests to return.

Requirements

Office equipment (copier, fax, scanner, label maker)
Microsoft Suite (Excel, Word, Outlook, etc.)
Marriott systems for sales, reservations and food and beverage (Lightspeed and Toast)
High school diploma or GED
2 years in customer service focused role
Must be 18 years old, due to sale of alcoholic beverages
TIPS alcohol certificate desirable. Ability to acquire upon hire.
Excellent verbal and written communication skills
Punctual and dependable
Attention to detail and accuracy
Multi-tasking
Organizing and prioritizing
Problem analysis and problem-solving skills
Ability to work independently and with others
Professional integrity
Ability to meet deadlines
Frequent standing and walking up to 8 hours per shift
Repetitive use of computer, keyboard, mouse, and phone
Reading, comprehending, writing, performing calculations, communicating orally, reasoning and analyzing
Use hands to finger, handle and feel, and reach with hands and arms.

Nice To Haves

Up to 2 years in Hotel Front Desk experience in limited or full-service property.
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Responsibilities

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Communicate with appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Arrange transportation for guests/visitors when directed by management.
Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
Sale from marketplace, including alcohol.
Perform any other duties as requested or assigned by management.