Front Desk Agent

Horseshoe Bay Resort • Santa Monica, CA

43d • $29 - $34

About The Position

Front Desk Agents are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Requirements

• Ability to input and retrieve information from a computer system
• Ability to use the point-of-sale system
• Ability to handle money, process credit/debit cards, make change, and process gift certificates/cards
• Thorough knowledge of hotel information, room categories, rates, packages, promotions, and the local area
• Ability to answer guest questions and inquiries
• Ability to use up-selling techniques
• Ability to respond to guest inquiries and requests
• Ability to resolve issues in a timely, friendly, and efficient manner
• Ability to field guest complaints, conduct research, and resolve and negotiate solutions
• Ability to receive, input, retrieve, and relay messages

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed