Front Desk Agent
About The Position
At Cambria Hotel College Park, we blend contemporary style with personalized service to create a casually sophisticated experience for every guest. Located just steps from the University of Maryland and minutes from the heart of Washington, D.C., our hotel is a hub for travelers seeking comfort, connection, and convenience. We are a proud upscale collection designed for the modern traveler. Our hotel features locally inspired design, spa-style bathrooms, and tech-forward amenities that reflect the vibrant energy of our community. Whether it’s a business trip, a campus visit, or a weekend getaway, we provide a seamless stay that feels both elevated and approachable. Our team is passionate about hospitality and committed to delivering memorable experiences. We believe in creating a workplace where individuality is celebrated, growth is encouraged, and service excellence is a shared goal. At Cambria College Park, we don’t just welcome guests—we welcome them like family.
Requirements
- 1+ year of customer service or hospitality experience (hotel front desk a plus)
- Strong communication skills and a natural ability to connect with people
- Tech-savvy with basic knowledge of property management systems (we’ll train you!)
- Ability to multitask and stay cool under pressure
- Flexible availability, including weekends, evenings, and holidays
- A polished, professional vibe and a guest-first mindset
- Hunger to learn, grow, and be part of something special
- Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
- Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
- Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
- Strong communication and interpersonal skills, with the ability to engage guests and team members effectively
Responsibilities
- Greet guests with warmth, authenticity, and a genuine smile
- Handle check-ins, check-outs, and reservations with precision and personality
- Be the go-to for guest questions, requests, and unexpected moments
- Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
- Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
- Stay sharp on hotel offerings, local hotspots, and insider tips
- Keep the front desk area polished, professional, and welcoming
- Jump in where needed—because teamwork makes the magic happen
- The hotel operates 24/7, necessitating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours.
- Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.
Benefits
- health, dental, and vision insurance
- leaves of absence
- retirement plans
- paid time off
- hotel room discounts
- daily pay access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
