Front Desk Agent

Makeready LLC•Nashville, TN

10d•Onsite

About The Position

At The Joseph in Nashville, we believe true luxury is both seen and unseen—defined as much by the precision behind the curtain as the experience in front of it. We believe exceptional hospitality begins with meaningful human connection. As a Front Desk Agent, you will serve as the face of the hotel—creating memorable first impressions, delivering personalized service, and ensuring every guest feels welcomed, valued, and cared for throughout their stay. This role is ideal for a hospitality professional who thrives in a fast-paced environment while maintaining warmth, professionalism, and attention to detail.

Requirements

Previous hotel front desk, hospitality, or guest service experience preferred
Strong communication and interpersonal skills with an approachable and polished presence
Passion for delivering elevated guest experiences and personalized hospitality
Ability to multitask and remain composed in a fast-paced environment
Strong organizational skills and attention to detail
Comfortable using hotel property management systems, Microsoft Office, and related technology platforms
Flexible schedule availability including mornings, evenings, weekends, and holidays
Ability to problem-solve independently and exercise sound judgment
Ability to stand and walk for extended periods throughout the shift
Ability to occasionally lift and carry items weighing up to 25 pounds
Ability to bend, reach, and move throughout guest-facing areas as needed
Ability to work in a fast-paced environment while maintaining professionalism and poise

Responsibilities

Welcome guests with a warm, engaging, and professional demeanor during check-in and check-out experiences
Provide personalized service while efficiently handling guest arrivals, departures, room assignments, and billing procedures
Answer guest questions regarding hotel amenities, services, dining options, local attractions, and transportation
Anticipate guest needs and proactively resolve concerns to ensure a seamless and memorable stay
Maintain an active and visible presence in the lobby, offering assistance and hospitality whenever needed
Accurately process payments, cash handling, room charges, and adjustments in accordance with hotel procedures
Coordinate with Housekeeping, Engineering, Valet, and other departments to ensure guest requests are fulfilled promptly
Maintain confidentiality and security of guest information
Handle guest requests, special accommodations, and service recovery situations with professionalism and urgency
Ensure the front desk, lobby, and guest-facing areas remain organized, clean, and welcoming
Follow all hotel policies, procedures, safety standards, and brand expectations