Front Desk Agent

Bally's Chicago•Baton Rouge, LA

21d•Onsite

About The Position

This role is responsible for building positive relations with guests and team members, ensuring high-quality service, and managing the check-in/check-out processes. The Front Desk Agent will handle guest reservations, process payments, and maintain knowledge of hotel operations and offerings. This position requires a friendly, professional, and efficient approach to all guest interactions and operational duties.

Requirements

High school diploma or equivalent required
Experience with hotel operating systems preferred
Previous experience with computers is preferred
Hotel Experience preferred

Responsibilities

Build guest and team member positive relations.
Participate in departmental and company meetings.
Ensure consistent high-quality service to all team members and guests.
Perform friendly, professional, and timely check-in and check-out processes for arrivals and departures.
Assign guest accommodations in accordance with procedures and SOPs.
Answer phones within 3 rings while following the company phone script.
Accurately take messages for guests and initiate actions as needed.
Ensure proper ID and a form of payment is obtained during guest check-in.
Create and update guest reservations upon request based on hotel availability.
Follow room availability and report any issues to the supervisor.
Handle assigned bank in accordance with established internal controls and perform accurate account postings to guest folios.
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
Bring any problems to the attention of the manager or supervisor on duty.
Proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
Perform related duties as assigned.