Front Desk Agent

Marriott • Stamford, CT

14h • Onsite

About The Position

We are looking for an enthusiastic and customer-service-focused Front Desk Agent to join our Marriott hotel team. The Front Desk Agent is one of the most important faces of our hotel and plays a key role in creating a positive guest experience from arrival through departure. The ideal candidate is professional, upbeat, dependable, computer-savvy, and comfortable working in a fast-paced environment. You should enjoy interacting with people, solving problems, and making guests feel welcome.

Requirements

• Friendly, upbeat, and naturally welcoming personality
• Highly reliable and dependable
• Customer-service oriented
• Computer proficient and comfortable learning new systems
• Professional and well-groomed
• Patient and able to remain calm when dealing with difficult situations
• Strong communicator and active listener
• Detail-oriented and accurate
• Able to multitask in a busy hotel environment
• Team player who is willing to help wherever needed
• Comfortable working independently and making good decisions
• Flexible and willing to work different shifts, including weekends and holidays
• Previous hotel, hospitality, or customer-service experience preferred.

Nice To Haves

• Marriott experience is a plus, but not required.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Efficiently complete guest check-in and check-out procedures.
• Verify reservations, guest information, room rates, and payment details.
• Process credit cards, cash, and other forms of payment accurately.
• Answer telephone calls and respond promptly to guest questions and requests.
• Provide information about hotel services, amenities, local attractions, restaurants, and transportation.
• Handle guest concerns and complaints professionally and work toward effective solutions.
• Communicate guest requests and important information clearly with Housekeeping, Maintenance, Management, and other departments.
• Use the hotel's computer systems and property management system to make reservations, update guest information, post charges, and complete daily tasks.
• Maintain accurate records and follow all cash-handling, credit-card, security, and hotel procedures.
• Assist with upselling rooms and hotel services when appropriate.
• Maintain a clean, organized, and welcoming Front Desk and lobby area.
• Protect guest privacy and maintain confidentiality of guest and hotel information.
• Complete required reports and shift responsibilities accurately.
• Support your fellow team members and contribute to a positive workplace.
• Perform other duties as assigned by management.

Benefits

• Competitive hourly pay based on experience and qualifications.
• Generous Marriott employee travel discounts for you, as well as special rates for your friends and family.
• Medical and dental insurance options.
• Opportunities to grow and advance within the hotel and hospitality industry.
• A supportive and professional team environment.
• The opportunity to be part of the Marriott family and enjoy some of the best travel benefits in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed