Front Desk Agent- The Wigwam
About The Position
The Wigwam, a Four Diamond property with 331 guest rooms spanned across 440 acres, is seeking enthusiastic, driven individuals with a great attitude and a passion for excellence to join their Front Desk team. This role involves creating memorable first impressions for guests and providing exceptional customer service. The Front Desk Agent will help guests discover their "Wanderlust" experience, check guests in, resolve problems, and interact professionally with resort staff. This is a significant opportunity for a driven individual to advance their career in hospitality with a world-class property.
Requirements
- At least one year in a customer service role with high guest interaction
- High school diploma or equivalent
- Ability to solve problems when they arise
- Ability to work in a team environment is a must
- Pleasant and helpful personality
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Excellent verbal communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Nice To Haves
- Hospitality industry experience is a plus.
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check Guests in, ensuring proper credit is received, special request are noted and fulfilled, and accurate information is established
- Help to resolve problems and 'WOW' guests through recovery when things aren't quite right
- Interact with resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and polices
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on postings, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed
- Be the difference with all guest and employees and do more than just “the norm"
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
