Front Desk Agent

Crystal Palms Beach Resort • Treasure Island, FL

1d • Onsite

About The Position

Front Desk Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

Requirements

• Previous customer service experience required
• Responsibility, reliability, and honesty
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Nice To Haves

• Previous customer service experience required
• Prior hotel front desk expeirence preferred
• Passion for providing exceptional service to guests and team members

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide accurate information about the hotel facilities and services
• Assist guests with reservations and booking arrangements
• Manage phone calls and reservations effectively
• Process payments and maintain guest accounts
• Handle guest complaints and resolve issues promptly
• Other duties as assigned

Benefits

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed