Front Desk Agent - Home2 Suites Evansville
Superhost Hospitality Management•Evansville, IN
•Onsite
About The Position
As a Front Desk Agent, you are the face of our establishment, providing exceptional service to our guests. You will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.
Requirements
- Strong verbal and written communication skills
- Passion for delivering excellent customer service
- Ability to handle guest concerns with professionalism and care
- Works well in a team environment and supports colleagues
- Must be able to commute.
- Availability for varying shifts, including evenings, weekends, and holidays.
- Friday and Saturday 3-11PM
Responsibilities
- Greeting guests upon arrival and ensuring a smooth check-in process.
- Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
- Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
- Managing and resolving guest concerns or issues promptly and courteously.
- Coordinating with other hotel departments to ensure seamless guest experiences.
Benefits
- health
- dental
- vision
- 401(k) for eligible positions
- Exclusive travel discounts at our hotel partners and franchises worldwide.
- Participation in our Wellness program
- On-demand pay opportunities
- Access to a leadership development program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
