Front Desk Agent - Home2 Suites

Witham Family Hotels•Ellsworth, ME

1d•Onsite

About The Position

Home2 Suites by Hilton is seeking a friendly and dependable Front Desk Agent to join their Front Office team. This is a full-time, year-round role where the agent will be a primary point of contact for guests, aiming to create a positive and memorable stay from check-in to check-out. Responsibilities include assisting guests with reservations, answering questions, handling requests, and providing exceptional customer service while supporting daily hotel operations. The role is ideal for someone who enjoys a fast-paced environment and collaborative teamwork. Home2 Suites by Hilton emphasizes modern comfort, friendly service, and an exceptional stay experience, making guests feel at home. Witham Family Hotels, recognized as a Best Place to Work in Maine, fosters a culture of kindness, respect, inclusion, excellence, and family.

Requirements

Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Comfortable using computers and hotel systems
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Flexible availability, including nights, weekends, and holidays
Positive attitude and guest-focused mindset

Responsibilities

Greet guests warmly and provide exceptional customer service during check-in and check-out
Assist guests with reservations, room assignments, questions, and special requests
Answer phone calls and respond to guest inquiries in a professional and timely manner
Process payments, handle cash, and maintain accurate guest billing information
Maintain knowledge of hotel amenities, services, and local area information
Resolve guest concerns and escalate issues when appropriate
Coordinate with housekeeping and maintenance teams to support guest needs and room readiness
Maintain a clean, organized, and welcoming front desk and lobby area
Follow Hilton brand standards, policies, and procedures
Assist with daily reporting and other front desk operational tasks as needed

Benefits

PTO (Paid Time Off): Earn up to 136 hours in your first year.
Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
Dental & Vision Insurance: Dental plan with up to 4 cleanings a year, 80% cost covered. Vision plan also available.
401(k) plan: Up to a 4% match.
End of Season Bonus.
Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
Core Values Program: Earn points for branded swag.
Life Insurance & AD&D: Company covers the first $10,000, with additional voluntary coverage available.
Short-Term Disability: Provided at no cost.
Referral Bonus: Earn up to $1,000 per new full-time employee referred.
Employee Discounts: Hotel stays, dining, and spa services at their properties and selected New England Inns & Resorts hotels.
Employee Recognition Programs.
Employee Assistance Program (EAP): Free and confidential counseling services.
Employee Relief Fund: Financial assistance for unexpected situations.
Annual Flu Shot Clinic.
Witham Family Hotels Gala: An annual celebration recognizing employees.
Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.