Front Desk Agent

Gale Hotels•Miami Beach, FL

42d•Onsite

About The Position

The Front Desk Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly, professional manner.

Requirements

Proven experience minimum 2 years as a Front Desk Agent or in a similar role, preferably in the hospitality industry.
PEP knowledge preferred.
Knowledge of reservation and front desk systems.
Good problem-solving skills
Strong customer service skills.
Excellent communication skills.
Ability to multi-task.
flexibility to work different shifts, including weekends and holidays.
Excellent verbal communication skills in English and Spanish (preferred).
Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
Ability to work well under pressure and respond quickly and effectively to emergency situations.

Nice To Haves

PEP knowledge preferred.
Spanish (preferred).

Responsibilities

Welcome guests as they arrive and check them into their rooms.
Answer phone calls and respond to guest inquiries.
Handle guest complaints and resolve issues in a timely and professional manner involving management if needed.
Process payments and maintain accurate guest records.
Balance cash drawer by counting cash at the beginning and end of work shift.
Monitor lobby and work area to determine customer flow.
Know all essential aspects of our business operations.
Assist guests with luggage and other requests.
Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
Maintain a clean and organized front desk area.
Provide information about hotel amenities, local attractions, and restaurants.
Upsell hotel services and amenities to guests.
Ensure guest satisfaction throughout their stay.
Work collaboratively with other staff, managers, and resources.
Perform any other duties requested by Management.