Front Desk Agent

MPM Macon•Tampa, FL

11d•Onsite

About The Position

Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes. At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Requirements

High school diploma, equivalent, or higher
Previous hospitality experience
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g., computers, tablets, and iPads
Proven experience working in a clean, organized, and efficient manner
Ability to take initiative and handle assignments with limited supervision
Experience in handling confidential information
Strong collaboration skills and ability to coordinate with a team
A sense of ownership in everything that you do
Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

Carry out the check-in process for hotel guests; assign and escort guests to rooms according to preferences.
Interact with guests in a professional manner while sharing hotel knowledge.
Assist guests with luggage needs
Produce room keys for all guests, ensuring guest confidentiality
Respond to guest inquiries, make travel arrangements and reservations
Provide local information for shopping, dining, nightlife, and recreational destinations
Verify charges and collect payment from guests for room stays
Assist in coordination between Housekeeping and Front Desk
Report any suspicious activity, unusual items, or irregular behavior to the manager
Other necessary duties as reasonably assigned