Front Desk Agent
About The Position
The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Front Desk Agent reports to the Assistant Director of Rooms. Work authorization for the location is required. Join Our Team In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment. The Front Desk Receptionist welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Requirements
- Work authorization for the location is required.
- Candidate must have authorization to work in the United States.
- Speaking, writing and reading English is required.
- Flexible schedule and the ability to work different shifts including overnight, holidays and weekends.
Nice To Haves
- Previous experience in a luxury, fast paced environment.
- High organizational skills.
Responsibilities
- Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
- Checks guests out of the hotel, preparing and explaining the bill.
- Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Benefits
- Access to a robust benefit plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
