SnowSports HQ Front Desk Agent - Winter 26.27 Seasonal - Part-Time
About The Position
Join the SnowSports School team as a part-time SnowSports Headquarters Front Desk Agent working in our Mountain Camp facility, where you will help our youngest guests (anywhere from 2 to 6 years old) and their families embark on an amazing Steamboat adventure. In this position, you will work closely with SnowSports School guests, supervisors, managers, and instructors. This includes assisting with group lesson bookings, fulfilling private and group lessons, resolving lift ticket issues, and running inventory reports. In addition, HQ agents may complete other project-based work to help boost lesson sales, support special products, and improve guest satisfaction.
Requirements
- Previous office or customer service experience required
- Above average computer proficiency in Microsoft Outlook, Word, and Excel.
- Ability to learn new programs quickly
- Excellent organizational skills and ability to multi-task effectively with constant interruptions
- Exceptional attention to detail and ability to maintain focus and organization under stressful conditions.
- Ability to interact and maintain positive relationships with guests, co-workers, management, and ski school instructors consistent with Steamboat Ski and Resort Company’s Service Excellence standards
- Must be a minimum of 18 years of age.
- Ability to read, write, and communicate in English in a clear and professional manner.
- Must be able to sit and operate keyboard for long periods of time, as well as additional office machinery such as phones, copier, and printer.
Nice To Haves
- Previous knowledge of the RTP POS and flaik software preferred but not required.
- Bilingual applicants welcomed.
Responsibilities
- Sell lessons and resolve lift ticket issues for SnowSports guests in Mountain Camp.
- Assist our youngest guests and their families with questions regarding bookings and lift tickets.
- Provide a high level of customer service to lesson guests to ensure that lessons are booked correctly, and payment is collected in a timely manner.
- Partner with the Central Reservations and Ticket Office teams to answer SnowSports School questions.
- Project based work as assigned, including but not limited to checking lift access for lesson guests, coordinating special group programs, follow-up on overdue lesson payments, and tracking daily inventory numbers.
- Other duties, as assigned
Benefits
- Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
- Discounted skiing and riding for friends and family of eligible employees
- Vacation and Sick Time policies for eligible employees
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
- Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
- 401(k) plan with generous company match
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to 6 weeks for eligible employees
- Free regional bus pass
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
