SnowSports HQ Lead - Winter 26.27 Seasonal - Full Time

Steamboat Ski Resort • Steamboat Springs, CO

4d • Hybrid

About The Position

Join the SnowSports School team as a SnowSports Headquarters Lead. In this position, you will work closely with instructors, SnowSports School supervisors, and guests to ensure that lessons run smoothly throughout the day. This includes assisting with group lesson line-ups, booking and fulfilling private lessons, monitoring the Mountain Watch phone to assist instructors with class switches and locating lost students, completing instructor payroll daily, selling lessons and tickets at the ticket desk at Greenhorn Ranch, and running inventory and lift access reports. In addition, HQ Leads may complete other project-based work to help boost lesson sales, support special products, and improve guest satisfaction. A PDF or Word document of your resume is required with online application.

Requirements

• Previous office or customer service experience required.
• Above average computer proficiency in Microsoft Outlook, Word, and Excel.
• Ability to learn new programs quickly.
• Excellent organizational skills and ability to multi-task effectively with constant interruptions.
• Exceptional attention to detail, ability to work independently in dispersed locations around the mountain, and ability to maintain focus and organization under stressful conditions.
• Ability to interact and maintain positive relationships with guests, co-workers, management, and ski school instructors consistent with Steamboat Ski and Resort Company’s Service Excellence standards.
• Must be a minimum of 18 years of age.
• Must be able to work indoors in a noisy office environment and outdoors in a winter environment.
• Ability to read, write, and communicate in English in a clear and professional manner.
• Must be able to sit and operate keyboard for long periods of time, as well as additional office machinery such as phones, copier, and printer.

Nice To Haves

• Previous knowledge of the RTP POS and flaik software preferred but not required.
• Intermediate ski or snowboard ability preferred, but not required.
• Bilingual applicants welcomed.

Responsibilities

• Sell lessons and resolve lift ticket issues for SnowSports guests in the tent at Greenhorn Ranch.
• Monitor the Mountain Watch phone and the flaik tracking tool to assist instructors and SnowSports School supervisors with any group lesson issues, such as class switches or helping pros locate lost students.
• Track and maintain the flaik hardware fleet to ensure that all hardware is accounted for each day.
• Assign private lessons and assist at outdoor private lesson line-ups.
• Work with VIP guests to book lessons, schedule requested instructors, and make changes, as needed.
• Provide a high level of customer service, both to the SnowSports School instructors and to private lesson guests to ensure that lessons are booked correctly, and payment is collected in a timely manner.
• Monitor the HQ phone, voicemails, texts, and email to assist guests with booking lessons.
• Assist with daily instructor schedule adjustments to match changes throughout the day (e.g., guest no-shows, lack of work, switching clients, roll-over lessons, etc.).
• Finalize instructor payroll in flaik daily.
• Assist with weekly and monthly payroll audits for the SnowSports School instructional staff.
• Work with the managers and team to support sales initiatives for lessons, such as selling lessons at the SnowSports tent in the base area.
• Partner with the Central Reservations and Ticket Office teams to answer SnowSports School questions.
• Project based work as assigned, including but not limited to: checking lift access for lesson guests, coordinating special group programs, follow-up on overdue lesson payments, and tracking daily inventory numbers.
• Other duties, as assigned.

Benefits

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
• Discounted skiing and riding for friends and family of eligible employees
• Vacation and Sick Time policies for eligible employees
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees
• Free regional bus pass

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED