Front Desk Agent

Travelodge Low Moor Near Covington • Low Moor, VA

14d • Onsite

About The Position

Hospitality Management Corporation (HMC) is a privately held provider of management solutions and hospitality industry services. HMC is seeking a Front Desk Agent for the TRAVELODGE/PENNY'S DINER OF LOW MOOR, VA. HMC believes that a company is only as strong as its team members and encourages them to push themselves while providing the resources for success.

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.
• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Benefits

• Industry leading 401K
• Promotional opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED