Front Desk Agent | Cedarbrook Lodge

Columbia Hospitality•SeaTac, WA

22h•Onsite

About The Position

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Create unique and meaningful experiences for guests who can’t wait to return. This position requires availability Monday through Sunday with working hours from 3 pm - 11 pm.

Requirements

Strong written and verbal communication skills required.

Nice To Haves

Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.

Responsibilities

Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and Radio paging system according to procedures.
Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
Conduct adequate follow-up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.