Front Desk Agent, Lobstick Lodge
About The Position
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This is a full-time seasonal role beginning June 2026, ending October 2026.
Requirements
- Committed to exceptional guest service
- Excellent communication and interpersonal skills
- Must thrive on dealing with people and be guest focused
- Superb attention to detail
- Ability to multi-task while handling high-pressure situations
- Energetic and highly-motivated
- Ability to work all days and shifts, mornings, evenings, weekends
- High school or equivalent education
Responsibilities
- Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park
- Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
- Act as an ambassador for Pursuit, as well as the surrounding area in Jasper National Park, to fully enhance the experience of all guests staying at our Jasper Hotels
- Welcome and register arriving guests
- Promote and sell rooms
- Check-out departing guests, review guest accounts
- Post incidental charges to rooms and process payments
- Use proper telephone etiquette
- Handle reservations by phone and in person
- Handle a high-volume of general enquiries
- Provide information on hotel facilities, local points of interest, services in area
- Communicate with other departments
- Respond to guest concerns and complaints
- Assorted clerical duties, maintaining a clean work environment
Benefits
- Join an inclusive, global team and make life-long connections
- Enjoy free access to Pursuit attractions and 50% off for friends
- Get discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
