Front Desk Agent - Yellowstone National Park

Xanterra Travel Collection•Mammoth, WY

4d•Onsite

About The Position

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Front Desk Agent, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly. Front Desk Agents are responsible for checking guests into hotel rooms, providing great customer service and being subject-matter experts on Yellowstone National Park.

Requirements

Human relations skills. Must be a "people-person" who thrives on public contact.
Previous management or supervisory experience.
Knowledge of computer programs such as Microsoft Outlook.
Communication, sales, cash handling, and computer skills required.
Lifting/carrying up to 30 lbs.
Making beds, bending, kneeling, stretching as needed.
Standing for long periods of time and walking up and down stairs as well as outdoors.

Responsibilities

Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take any necessary steps so that the guest is satisfied when they leave.
Document guest problems and/or complaints using correct forms and procedures.
Make, confirm, assist, and cancel reservations, including promoting and selling park activities.
Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
Offer Yellowstone Forever donation, environmental program, and open account cards to guests during the check-in process.
Accurately follow cash handling procedures and secure bank at all times.
Post charges to guest accounts for services and purchases.
Balance all receipts and postings for work performed during shift at the end of shift.
Answer telephones within three rings using correct greetings and telephone etiquette.
Other duties as assigned by Front Desk Manager.