Campground Services Attendant - Yellowstone National Park

Xanterra Travel Collection•Mammoth, WY

1d•Onsite

About The Position

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Camper Services Attendant, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly. In this position, you will be maintaining a clean and sanitary facility for the guests and helping guests to by providing information about the location, park, and company. This will include around 80% or more of your day deep cleaning restrooms and showers.

Requirements

Strong communication skills, ability to listen and evaluate.
Problem solving skills, able to evaluate and select a course of action for challenges that arise.
Ability to work with minimal supervision.
Ability to learn technical aspects of the POS (Point of Sales) computer register.
Ability to learn quickly and follow instructions accurately.
Ability to prioritize tasks and move through them in an efficient manner.
Knowledge of cleaning and sanitizing chemicals, their usage and chemical safety.
Ability to interact with diverse people and situations.
Knowledge of Yellowstone area and facilities, activities, features and area services.
Knowledge of company policies and procedures.
Must be flexible and open to changes in procedures.
Canyon Camper Service Attendants must be at least 19 years of age or older to drive company vehicles.
Lifting up to 40 lbs.
Requires walking, bending, lifting, stretching, reaching, shoveling, and scrubbing throughout a shift up to 8 hours.
Moving boxes of firewood and bags of ice outward and above the shoulder up to a height of 5’6’ for extended periods.
Working with required chemicals.

Responsibilities

Clean, maintain, disinfect, and stock of facility; including public showers, laundry, and restrooms.
Custodial, groundskeeping, litter control, emptying and maintaining of trashcans and recycling areas.
Provide professional and courteous service.
Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take any necessary steps so that the guest is satisfied when they leave.
Perform cashier duties at the facility.
Maintain a proper bank, keep bank secured at all times, provide accurate handling of monies, and prepare accurate remits.
Assistance with the site registration process by answering questions and presenting the “bear speech”.
Maintain an awareness of needed supplies and maintenance problems.
Wash, dry, and fold towels, washcloths, and mats.
Daily handling and stocking of firewood and/or ice inventories.
Maintain accurate firewood inventories.
Sweep, mop, and/or vacuum.
General dusting.
Assure a safe and enjoyable environment for guests and employees.
Alert Manager and Lead Attendant to guest or camper services problems or concerns.
Maintain daily communication shift logs.
Acquaint guests with the campground, basic rules, and services in the area.
Maintain knowledge of all park facilities, locations, site types, hours of operations, and activities, in an effort to answer questions and give accurate information to guests.