Fall Helping Hands - Yellowstone National Park

Xanterra Travel Collection•Mammoth, WY

23h•Onsite

About The Position

The Helping Hands program is returning for Fall 2026, and we’re excited to invite you to join us for an unforgettable experience. Helping Hands is a part-time seasonal opportunity that offers more than just a job—it’s your chance to support the wind-down of our hotels, restaurants, and operations as we close out another successful summer season, while getting to enjoy the beauty of Yellowstone during one of its most spectacular seasons. Training will occur for each position. Each day may be different, so flexibility is the key.

Requirements

Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
Ability to communicate effectively with guests, co-workers, and supervisors.
Ability to absorb large amounts of information quickly: Service procedures, menus, and set-up requirements.
Knowledge of basic sanitation and kitchen equipment skills.
Time management skills.
Ability to follow instructions and count accurately.
Must be able to stand for long periods of time, approximately 8 hours.
Must be able to walk for long periods of time.
Must be able to work in differing environments, i.e., cold freezers, hot prep areas, outside areas.
Must be able to Stretch, walk, lift and carry a minimum of 50 pounds, bending, kneeling, and climbing up and down stairs for up to 7-8 hours per shift.
Must be able to Make beds, strip rooms, clean toilets for up to 8 hours per shift.
Complete a list of 14 - 20 rooms (with and without bath units).
Must be able to push 50-75 pounds on a frequent basis, moving housekeeping carts and bins
Must be able to work with required chemicals for up to 8 hours a day.

Responsibilities

Perform all duties toward the goal of providing excellent guest service in an efficient manner.
Responsible for prep, set-up, service, clean up, and restocking of food service areas.
Adhere to all sanitation requirements including product rotation, temperature tracking maintenance, storage procedures, cooking requirements, and handling techniques.
Maintain appearance and uniform standards.
Maintain cleanliness of all kitchens, dining and service areas. Ensure work area is orderly and properly stocked.
Completes assigned duties within each shift.
Develop and maintain positive communication and teamwork with all co-workers and supervisors.
Conduct themselves in a professional manner with the awareness that all actions and communications are within guest and staffs view. Ensure a congenial atmosphere for all.
Follow and enforce Company and departmental environmental practices to minimize wasted energy and resources.
Follow and enforce Company and departmental safety practices to minimize risk to self and others.
Follow and enforce Company and departmental policies and procedures.
Each employee is expected to be flexible and accept additional and/or different duties as assigned at any time as directed by management.
Responsible for cleaning all kitchen service ware and general kitchen area.
Handles cleaning agents and ware washing chemicals in this position.
Responsible for ensuring guest satisfaction.
Accurately enter all food and beverage items into the POS system, collect and process forms of payment ensuring guest satisfaction throughout.
Responsible for collecting accurate payment from the guest, securely handling, and balancing a cash bank, processing all forms of payment and accurately depositing all sales.
Responsible for prep, set-up, service, clean up and restocking of guest buffets.
Responsible for preparation of bulk items, salad bar items, to order items, etc. as needed for guest and employee service.
Responsible for prep, set-up, service, clean up and restocking of Employee Dining Rooms.
Provide our guests with the best service, courtesy, and care.
Clean and prepare guest rooms.
Comply with procedures for chemical use and room cleaning systems.
Comply with the Housekeeping policies and procedures.
Comply with key security and use procedures.
Comply with proper Lost & Found procedures.
Comply with environmental policies and procedures.
Work safely to avoid injuries and accidents including wearing proper Personal Protective Equipment.
Report unsafe conditions and maintenance concerns to the Rooms Inspector.
Assist with maintaining linen room cleanliness.
Complete linen counts as required.
Maintain Room Attendant cart and related equipment such as vacuums and mops.
Answer Guest questions as appropriate.
Learn about the location and hours to be able to assist guests with their questions.
Assist other departments as needed, including six-day work weeks during times of staffing needs.
Perform other assignments as required.
Responsible for making beds, stripping rooms, removing trash, stocking towels, stocking room amenities, dusting, vacuuming, wiping surfaces, etc.
Responsible for cleaning public restrooms, removing public area trash, vacuuming, dusting, etc.
Moving linen and supplies throughout property, stocking linen closets with linen and supplies, collecting and sorting dirty linen from rooms.