Front Desk Agent

Desert Hospitality Management, LLC•Tucson, AZ

About The Position

Ensure exceptional guest satisfaction and optimize hotel revenue through efficient and courteous check-in/check-out processes and attentive coordination of guest services.

Requirements

Up-selling techniques to maximize room revenue.
Ability to prepare for group arrivals, departures, and VIP check-ins.
Awareness of all hotel events and functions during your shift.
Timely and friendly response to guest requests and inquiries.
Promotion of hotel amenities, services, and facilities.
Providing helpful information about local attractions and directions.
Independent resolution of minor guest issues.
Prompt escalation of significant concerns, complaints, or disturbances to the supervisor.
Assistance with guest reservations or coordination with the central reservation system.
Accurate handling of guest payments and departmental accounting.
Posting of all charges, completion of daily cashier reports, preparation of bank deposits, and reconciliation of cash drawers.
Issuance, control, and management of guest safe-deposit boxes in accordance with security procedures.
Cross-training to perform Night Audit duties, including balancing daily financial transactions and preparing audit reports.
Efficient and professional handling of all incoming calls.
Dispatching shuttle services and internal staff as necessary.
Maintenance of a guest call log.
Prompt response to requests or complaints and thorough follow-up.
Polished and professional appearance in accordance with company dress code and grooming standards.
Adherence to all hotel and company policies, procedures, and service standards.

Responsibilities

Promptly and courteously check guests in and out of the hotel using up-selling techniques to maximize room revenue.
Prepare for group arrivals, departures, and VIP check-ins.
Maintain awareness of all hotel events and functions during your shift.
Respond to guest requests and inquiries in a timely, friendly manner.
Promote hotel amenities, services, and facilities, and provide helpful information about local attractions and directions to enhance the guest experience.
Address and resolve minor guest issues independently to ensure satisfaction.
Promptly escalate significant concerns, complaints, or disturbances to the supervisor.
Assist guests with reservations or coordinate with the central reservation system as needed.
Accurately handle guest payments and departmental accounting, including receipts, guest accounts, and credit transactions.
Post all charges, complete daily cashier reports, prepare bank deposits, and reconcile cash drawers.
Issue, control, and manage guest safe-deposit boxes in accordance with security procedures.
Be cross-trained to perform Night Audit duties, including balancing daily financial transactions and preparing audit reports.
Handle all incoming calls efficiently and professionally.
Dispatch shuttle services and internal staff as necessary.
Maintain a guest call log, respond to requests or complaints promptly, and ensure thorough follow-up.
Maintain a polished and professional appearance in accordance with company dress code and grooming standards.
Follow all hotel and company policies, procedures, and service standards consistently.