Front Desk Agent

Marriott•Albuquerque, NM

16d•Onsite

About The Position

We are looking for a friendly, professional and service-oriented Front Desk Agent to join our team at Four Points by Sheraton Barcelona Diagonal. As a Front Desk Agent, you will be one of the first points of contact for our guests and will play a key role in creating a welcoming and memorable experience throughout their stay.

Requirements

Fluent Spanish and a good level of English are required.
Strong customer service and interpersonal skills.
Friendly, professional and guest-focused attitude.
Excellent verbal and written communication skills.
Ability to remain calm and solution-oriented in challenging situations.
Strong organisational skills and attention to detail.
Ability to prioritise tasks and work effectively in a busy environment.
Team-oriented attitude and ability to collaborate with different hotel departments.
Basic computer skills and ability to learn hotel management systems.
Availability to work rotating shifts, including mornings, evenings, nights, weekends and public holidays.
Legal authorisation to work in Spain.
Commitment to Marriott’s service standards, values and culture.

Nice To Haves

Previous experience in a front desk, reception or customer service position is preferred.
Studies or training in Hospitality, Tourism or a related field will be valued.
Knowledge of Catalan and additional languages will be considered an asset.
Previous experience with Opera or another Property Management System will be valued.

Responsibilities

Welcome guests in a warm, professional and efficient manner.
Perform check-in and check-out procedures in accordance with Marriott standards.
Manage reservations, room assignments, guest requests and account inquiries.
Provide guests with accurate information about the hotel, its services and the local area.
Handle telephone calls, emails and other guest communications.
Respond promptly and effectively to guest requests, concerns and complaints.
Process payments, deposits and billing adjustments accurately.
Promote Marriott Bonvoy membership and explain the programme’s benefits to guests.
Identify opportunities to promote hotel services and maximise revenue.
Coordinate with Housekeeping, Maintenance, Food & Beverage and other departments to ensure a smooth guest experience.
Maintain accurate records and ensure that all guest information is handled confidentially.
Follow hotel procedures regarding safety, security, cash handling and data protection.
Maintain a professional appearance and a clean, organised front desk area.
Support colleagues and contribute to a positive, collaborative working environment.
Perform any other reasonable duties related to the position.