Front Desk Agent

Sage Hospitality•Denver, CO

1d•$20 - $20•Onsite

About The Position

The Courtyard Denver Downtown is looking for a Rooms Inspector to join their team. This position requires no prior experience, only a positive attitude. The hotel offers an environment focused on learning and development, with a team that is unconventional, approachable, and down-to-earth. The hotel is a historic and boutique property located in downtown Denver, within walking distance of major attractions.

Requirements

High School diploma or equivalent
No experience required
High school graduate level mathematical aptitude
Knowledge of standard cash handling procedures
Knowledge of computerized cash register systems
Past experience in dealing directly with the public
General knowledge of basic customer service skills
Fluent in oral and written English
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.

Responsibilities

Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Greet and complete check-in procedures for arriving guests, using both manual and computerized methods.
Facilitate guest departure (check-out) by following established manual and computer procedures.
Calculate and post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods.
Answer inquiries and accept reservations, both in person and by telephone, by communicating hotel rates and information and using suggestive selling techniques.
Maintain good customer relations by staying informed about in-house and area functions.
Operate PBX equipment, including accepting incoming calls, assisting outgoing calls, scheduling wake-up calls, and paging guests.
Control cash transactions at the front desk and maintain responsibility for the hotel bank.
Maintain a friendly, cheerful, and courteous demeanor at all times.

Benefits

Medical, dental, & vision insurance
Discounted On-Site Downtown Parking
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.