Front Desk Agent | Faro Blanco Resort & Yacht Club, a Curio by Hilton
About The Position
Shaner Hotels has an exciting opportunity to join our team at the Faro Blanco Resort & Yacht Club located in beautiful Marathon, Florida! Set along the stunning waterfront of the Florida Keys, our resort offers guests an unforgettable island experience highlighted by our iconic historic lighthouse and breathtaking harbor views. As one of Marathon's premier waterfront destinations, Faro Blanco features 125 accommodations, a full-service marina, and exceptional dining experiences. Guests can enjoy everything the Florida Keys have to offer, from waterfront weddings and special events to fishing charters, boating adventures, and onsite Jeep rentals that make exploring the islands easy and memorable. With a perfect blend of relaxation, adventure, and authentic island hospitality, Faro Blanco Resort & Yacht Club provides a unique environment for creating unforgettable guest experiences. If you're passionate about hospitality and looking for an opportunity to grow your career, Faro Blanco Resort & Yacht Club is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to service excellence, teamwork, and delivering exceptional experiences in one of Florida's most beautiful destinations.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Nice To Haves
- previous hotel experience preferred
- Computer experience preferred
- Bilingual English/Spanish a plus
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
