Front Desk Agent I - Club Wyndham Riverside Suites Resort

Wyndham Hotels & Resorts • San Antonio, TX

1d • Onsite

About The Position

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. This role involves guiding guests through the registration process, issuing unit keys, processing transactions, balancing cash receipts, completing check-out procedures, and reserving/confirming reservations. You will also respond to guest inquiries and concerns promptly and thoroughly.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.
• Availability to work weekends and flexible schedules.

Responsibilities

• Provide a friendly welcome and excellent service to guests.
• Share information about the resort and nearby attractions.
• Provide room rate quotes and confirm reservations.
• Guide guests through the registration process and issue unit keys.
• Process cash and credit card transactions according to procedures.
• Balance cash receipts and perform bucket checks.
• Complete all check-out procedures and verify folio charges and credits.
• Respond to guest inquiries and concerns.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off (depending on position)
• Parental leave (depending on position)
• Holidays (depending on position)
• Wish day paid time to volunteer
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed