Front Desk Agent-Part TimeExperience Preferred Upscale Resort Must be available Weekends.

Horseshoe Bay Resort • Daytona Beach, FL

1d

About The Position

The Front Desk Agent greets and registers guests and checks them out, supporting the resort’s efforts to provide outstanding guest service and financial profitability. The role involves using computer and payment systems, answering questions about the hotel and local area, promoting hotel services, and responding to guest requests and concerns. Part-time applicants are sought; experience at an upscale resort is preferred, and availability on weekends is required.

Requirements

• Superior guest service.
• A sense of humor.
• Teamwork.
• Must be available to work weekends.

Nice To Haves

• Experience at an upscale resort is preferred.

Responsibilities

• Greet guests and complete the registration process, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and explaining room locations or arranging bell-person assistance.
• Assist guests with checkout by confirming room and service charges, using the point-of-sale system, handling money, processing credit and debit cards, recording payments, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain thorough knowledge of room categories, rates, packages, promotions, the local area, and other hotel information, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, research concerns, and resolve or negotiate solutions to support guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.
• Perform other job-related duties assigned by the associate’s supervisor.

Benefits

• Paid time off (PTO) for full-time team members.
• Medical insurance for full-time team members.
• Dental insurance for full-time team members.
• Vision insurance for full-time team members.
• Supplemental insurance for full-time team members.
• 401(k) for full-time team members.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed