The Leo Kent - Front Desk Agent F/T

Remington Hospitality • Tucson, AZ

15h

About The Position

The Front Desk Agent greets and communicates with hotel guests cordially, promptly, and professionally, and checks guests in and out. The role assists with pre-registration and room blocking, manages guest payments and cash handling, and maintains working knowledge of front office systems, hotel rates, discounts, reservations, and related procedures. The position may require varying schedules, including nights, weekends, and holidays, and involves working as part of a team to provide positive guest experiences.

Requirements

• High work ethic and self-initiative.
• Enjoy working as part of a team that provides great experiences for guests.
• Ability to work in a standard office environment, including prolonged periods sitting at a desk and working on a computer for 6–8 hours a day.
• Frequent fine motor skills and use of hands and fingers for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate with guests cordially, promptly, and professionally.
• Check guests in and out of the hotel.
• Assist with pre-registration and block reservations or rooms when necessary, including reviewing special requests.
• Know how and where to post all charges promptly, accurately, and efficiently.
• Maintain complete working knowledge of the front office computer or manual system, including daily and infrequent transactions.
• Handle cash, checks, and credit card information for payment of hotel charges, and make change correctly.
• Know hotel rates and discounts and how to handle them.
• Understand reservation procedures, including taking same-day reservations, and be able to take reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed