PT Front Desk - Hotel

Genesis Global Group • Lambertville, NJ

3d • Onsite

About The Position

A Front Desk Agent is responsible for checking hotel guests in and out of their rooms and ensures customers have a satisfying and enjoyable stay.

Requirements

• Must possess computer literacy.
• Must possess a professional, polished image through in-person and phone interaction.
• Excellent communication skills, both written and verbal.
• Well-developed and multi-tasking, organizational skills, and detailed oriented.
• Ability to work in fast-paced environment and work well under pressure.
• Ability to handle sensitive information and keep strictly confidential.
• Candidate must be dependable and reliable.

Nice To Haves

• Bilingual in Spanish a plus, however, not required

Responsibilities

• Greets guests, check guests in and out of their rooms.
• Ensures that every guest has an enjoyable experience at the hotel.
• Answer guest inquiries including recommending activities and restaurants.
• Maintain safety of guest’s luggage when houseman is not available.
• Manage online and phone reservations.
• Manage updated records of bookings and payments.
• Obtain guests contact details and stay dates.
• Process all payments and verify credit card data.
• Provide information about hotel, available rooms, rates, amenities, and payment options.
• Responds to guests’ complaints in a professional and timely manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services when appropriate.

Benefits

• Competitive Salary
• Comprehensive training
• Medical Insurance
• Paid Time Off policies
• Great Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED